Report Security Issue

At Solmeks, we take the security of our website, customer data, and systems very seriously. We are committed to maintaining a safe and trustworthy shopping environment. If you believe you have discovered a security vulnerability, we appreciate your help in reporting it to us responsibly.

We review all reports and work to resolve security issues as quickly as possible.

How to Report a Security Issue

If you identify a potential security issue on our website or platform, please contact us immediately using the following:

  • Email: contact.solmek@gmail.com
  • Subject line: “Security Issue Report – [Your Name]”
  • Phone: +1 617-776-1039 OR +44 782-809-5016

Please include:

  • A detailed description of the issue
  • Steps to reproduce the vulnerability
  • Any screenshots or supporting evidence
  • Your contact information (optional)

The more information you provide, the faster we can investigate.

Responsible Disclosure Guidelines

To protect our customers and systems, we ask that you follow these responsible disclosure rules:

  • Do not publicly disclose the issue before we have resolved it
  • Do not attempt to access user data or private information
  • Do not make changes to our systems or services
  • Do not perform any actions that may disrupt our service or harm customers
  • Use test accounts only (never attempt actions on real customer accounts)

We will not take legal action against good-faith researchers who follow responsible disclosure practices.

What We Will Do

When you submit a security report:

  1. We will acknowledge your report within a reasonable timeframe
  2. Our security team will investigate the issue
  3. We will take necessary steps to fix the vulnerability
  4. We may contact you if additional information is needed
  5. We will notify you when the issue is resolved

Although we do not currently offer bug bounty rewards, we genuinely appreciate your help in improving our security.

Thank You

We greatly value your contribution to keeping Solmeks secure.
Your efforts help protect our customers, our business, and the overall safety of our online platform.

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