Refund & Return Policy

Last Updated: March 2026

Our Commitment

At Solmeks Ltd, your satisfaction is our priority. We strive to provide reliable shipping and hassle-free returns for all our customers worldwide.

Shipping Policy

We offer fast and secure shipping to the United States, United Kingdom, and other locations.

  • United States: Free standard shipping (3–6 business days)
  • United Kingdom: Free standard shipping (3–5 business days)

All shipments are carefully packed to ensure your products arrive safely. You will receive tracking information once your order is dispatched. Delivery times may vary depending on your location and external factors such as customs processing.

Return & Refund Policy

Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase or receipt is required

Items returned without first requesting a return will not be accepted.

How to Start a Return

To request a return, please contact us:

Once approved, we will provide instructions and a return shipping label.

Return Address

Solmeks Returns Center
Yarm Road
Stockton-on-Tees
England TS18 3NA
United Kingdom

Please do not send items back without contacting us first.

Return Shipping Cost

Return shipping is free for eligible returns once your request is approved.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Perishable goods
  • Hazardous materials or flammable liquids
  • Sale items
  • Gift cards

Exchanges

To exchange a product, return the original item first. After the return is approved, you may place a new order for the replacement.

Refunds

Once we receive and inspect your returned item:

  • We will notify you if the refund is approved
  • If approved, the refund will be issued to your original payment method
  • Refund processing time: within 10 business days of approval

Your bank or credit card provider may require additional time to process the refund. If more than 15 business days have passed since approval, please contact us.

Customer Support

Support Options

  • Website contact form
  • Live chat support
  • Chatbot support
  • Preferred contact method: Website contact page