Refund policy

At Solmeks, we want you to be fully satisfied with every purchase. If you are not completely happy with your order, we are here to help.

Return Window

You may return any eligible item within 30 days of delivery.

Eligibility for Returns

We accept returns for most items as long as they meet the following conditions:

  • Item must be returned within 30 days of delivery
  • Item must be in original condition, unused, and with all original packaging
  • No restocking fees
  • Final sale items are not accepted for return (we do not offer final sale products unless clearly labeled)

If the item is damaged, defective, or incorrect, please contact our support immediately so we can assist you.

Free Return Shipping

We offer free return shipping for all approved returns.
Once your return is approved, we will provide you with a prepaid return label.

How to Start a Return

To initiate a return, please contact us through one of the following:

Please include your order number, name, and reason for return so we can process your request quickly.

Refunds

Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued to your original method of payment.

  • Most refunds are processed within 3–5 business days after we receive the returned item.
  • Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us.
Exchanges follow the same process as returns and include free return shipping.

Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, contact us within 48 hours with photos of the issue.
We will arrange a replacement or full refund at no additional cost.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

Solmeks
Yarm Road
Stockton-on-Tees England TS18 3NA
United Kingdom
Email: contact.solmek@gmail.com
Phone: +1 617-776-1039
Phone: +447828095016
Contact Page: https://solmeks.com/contact/

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