Privacy policy

At Solmeks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Place an order
  • Create an account
  • Subscribe to emails
  • Contact us for support
  • Engage with our website (cookies, analytics)

Personal Information Includes:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by Shopify or your payment provider)
  • Order and purchase history

Automatically Collected Information

When you visit our site, certain information is collected automatically:

  • IP address
  • Browser type and device information
  • Pages viewed and browsing activity
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and updates
  • Detect and prevent fraud
  • Improve website performance
  • Communicate promotions or updates (you may unsubscribe at any time)

3. Sharing Your Information

We do not sell your personal data.

We may share your information with:

Service Providers

Such as:

  • Shopify (website hosting & e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Email service providers
  • Analytics tools (Google Analytics, etc.)

These partners only use your information to provide services on our behalf.

Legal Requirements

We may disclose personal information if required by law or to protect our rights.

4. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze performance.
You can disable cookies in your browser settings, but some features may not work correctly.

5. Data Security

We implement reasonable technical and organizational measures to protect your data.

All payment information is securely processed by Shopify or your selected payment provider.
We never store your full credit card details on our servers.

6. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Opt out of marketing communications
  • Request a copy of your stored information

To submit a request, contact us using the details below.

7. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from children.

8. Third-Party Links

Our site may contain links to external websites.
We are not responsible for the privacy practices of those websites.

9. Changes to This Privacy Policy

We may update this policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Solmeks
Yarm Road
Stockton-on-Tees England TS18 3NA
United Kingdom
Email: contact.solmek@gmail.com
Phone: +1 617-776-1039
Phone: +447828095016
Contact Page: https://solmeks.com/contact/

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