Shipping policy

Thank you for shopping at Solmeks. This Shipping Policy outlines the process for processing, shipping, and delivering your orders.

1. Order Processing Time

All orders are processed within:

  • Handling time: 1–3 business days

Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing may be delayed by a few days.

2. Shipping & Delivery Time

Once your order has been processed and shipped, the estimated delivery time is:

  • Delivery time: 3–5 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

3. Shipping Charges

We offer FREE shipping on all orders.

  • No shipping fees — all orders are shipped at no additional cost
  • The total price shown at checkout is the final price
  • No hidden charges or extra fees

4. Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Estimated delivery date

Tracking information typically updates within 24–48 hours.

5. Shipping Carriers

We work with reliable shipping carriers to deliver your products quickly and safely.
Carriers may include:

  • USPS
  • UPS
  • FedEx
  • DHL

(Carrier used may vary depending on your location and order type.)

6. Incorrect Addresses

Please ensure your shipping information is accurate.
Solmeks is not responsible for:

  • Delays due to incorrect addresses
  • Lost packages resulting from address mistakes

If you entered the wrong address, please contact us right away at contact.solmek@gmail.com

7. Lost, Delayed, or Stolen Packages

If your package is marked as delivered but not received:

  • Check around your property and with neighbors
  • Confirm the address entered at checkout
  • Contact the carrier directly

If the issue remains unresolved, contact us. We will assist you in filing an investigation with the carrier.

Please note: We are not responsible for packages lost due to carrier errors but will always help you find a solution.

8. International Shipping

At this time, Solmeks ships within the United States and the United Kingdom only.
(If you plan to offer international shipping later, we can update this section.)

9. Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us:

Solmeks
Yarm Road
Stockton-on-Tees England TS18 3NA
United Kingdom
Email: contact.solmek@gmail.com
Phone: +1 617-776-1039
Phone: +447828095016
Contact Page: https://solmeks.com/contact/

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